FAQ

Kew SRS > FAQ

Frequently Asked Questions

Understandably still have some questions about Kew SRS, so we have included many of the most frequently asked questions here for you. I trust these answers reassure you and help you decide what is right for you.
The fee for accommodation at Kew SRS depends on the size and location of the room and the personal support needed. Feel free to talk to us about the fee at Kew SRS

Additional expenses may include personal needs such as hairdressing, prescription medicine and personal toiletries.

Doctor, dentist and allied health (Physiotherapist, Chiropractor, Optometrist, Dietitian, and Podiatrist) will charge the residents directly.

We have regular excellent doctors who come to consult with our residents here on the premises. They provide excellent follow up attention to our residents. They provide all health services that would expect and our residents are delighted with the care and attention they receive. We would be very happy to give you a list of the doctors we use and recommend. Of course, you are welcome to use your regular doctor as we believe in resident choice.

NO. There are no upfront fees, ingoing contributions or bonds. We charge a monthly fee and this covers all your accommodation, care, meals and in-house services

One-month equivalent security deposit is required prior to admission (refunded when the resident leaves).

There may come a time when one needs more constant care and attention and requires the facilities of a dedicated nursing home. We will do our very best to allow one to age in place, to provide care for as long as possible without risking the residents’ health and well-being.

At this time, communication is important and we will be discussing the various needs as they occur. With the environment of the doctor and the aged care assessment team, we will take every step to ensure alternative care strategies are put in place as required. We value every person and will be respectful to protect the dignity of all residents.

Yes. Your suite is your private area. A key is provided and you can lock your door. Our staff has a master key for emergencies.
Each room can have its own private NBN line. You can contact any telecommunication companies such as Telstra, Optus or TPG to connect the phone and your own fast internet connection. It is your own private number.
Yes, we have fun and social activities during the week and we are constantly coming up with new things to keep our residents active and encourage everyone to participate. We have an Activities Coordinator who organizes many special activities tailored to residents’ preferences. At this time, communication is important and we will be discussing the various needs as they occur. With the environment of the doctor and the aged care assessment team, we will take every step to ensure alternative care strategies are put in place as required. We value every person and will be respectful to protect the dignity of all residents.

Our menu has been developed by a qualified dietitian to ensure that it is well balanced. We have Diabetes management plan in place and are monitored to ensure the blood sugar levels are within normal acceptable parameter limits as per doctor’s order.

We have registered nurses who are highly qualified to provide specialized nursing and doctors.

At this time, communication is important and we will be discussing the various needs as they occur. With the environment of the doctor and the aged care assessment team, we will take every step to ensure alternative care strategies are put in place as required. We value every person and will be respectful to protect the dignity of all residents.

Laundry is done on the premises. At this time, communication is important and we will be discussing the various needs as they occur. With the environment of the doctor and the aged care assessment team, we will take every step to ensure alternative care strategies are put in place as required. We value every person and will be respectful to protect the dignity of all residents.
Yes, our team is here to provide assistance. To ensure you are comfortable we have consistency of staff that work here.
When a resident is sick, room service is provided for all meals including morning tea and afternoon tea.

We have an excellent system to follow strict guidelines to dispense medication, using weekly medication sealed pack being delivered by our local authorized pharmacist.

We keep records of medication given as well as charts of resident’s current regular and PRN medications.

Our registered nurses will administer all specialized care and oversee all medication management.

We intend to successfully manage with mild to moderate dementia – related needs. We understand that memory loss can affect a person in many different ways. We monitor the impact on other residents is well balanced and does not have negative effects to the large population of residents who are alert.
When a resident move in we complete a care plan. We discuss the care needs with the resident and their family and or with representative and create a plan of what we will do for residents on a day to day basis. This is reviewed 6-monthly by our manager and any changes are highlighted to the rest of the team. The care issues identified in this plan are used as the basis to put in place appropriate assistance and care for our residents.
Yes, all residents have an emergency bell in their rooms.Care staff member is responsible overnight to attend to any emergencies. The manager is on call 24 hours a day to render assistance whenever needed.
If an event occurs that requires a resident to go to hospital we complete transfer form which has all the relevant details about the resident and makes admission into hospital easier. We notify the family, the resident’s doctor and the manager of the home. All transfers to hospital are all recorded and kept in resident’s files.

Acceptable visiting hours such as 9 am to 9 pm, as long as it is appropriate for the resident.

For security, the doors are locked so visitors need to ring the door bell and wait for a staff member to open the door.

We request that visitors leave by 9 pm. This is the time thecare team member on duty is permitted to retire for the night and to ensure that the doors are locked securely. All visitors must sign in and out of the register located in the foyer so that in an emergency we know who is in the building.

Family and friends do not have to give up their role as a carer and can continue to do so. Your ongoing support to the social and emotional needs of residents is important to their well-being.

Note: At this point in time we still need to follow the Covid-19 regulations as per government recommendations.

An SRS is a Supported Residential Service; we provide low level care to people who need assistance in their daily living. We provide this assistance in a homelike environment. Nursing homes and hostels are government funded and care for high level care and they are usually larger facilities.

We provide low – medium level of care to residents. We have trained PSW (Personal Support Worker) or PCA (Personal Care Attendant).

Low-medium level of care is providing assistance with showers, dressing and personal needs.

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